What to do in these situations:

When your car stalls on a railroad crossing

If your car stalls on a railroad crossing, take the steps below to let the train operator know about the trouble immediately. Also, move your car outside the railroad crossing.
  • Press the button of the emergency warning unit (mounted on the column of the railroad crossing alarm, etc.).
  • Use an emergency flare in your car or other means to let the train operator know that trouble lies ahead.
  • When an emergency flare or other means are not available, burn flammables that easily produce smoke near the railroad crossing.
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When you are involved in a traffic accident

In case you are involved in a traffic accident, keep calm and follow the measures listed below.

  • Move your car to a safe place out of the way of traffic and turn off the engine.
  • If there are any injuries, call the fire department (119). Until rescuers (including physicians and ambulances) arrive, give first aid (such as stopping bleeding with gauze or a handkerchief) to the best of your ability.
  • Immediately call the police (110) and inform them of the location of the accident, the number of injured persons and the extent of their injuries. The police will then give you instructions.
  • If you are not injured, do not leave the scene of the accident until police officers arrive.
  • When you cause a traffic accident, you are required to assume civil liabilities (compensation for damages) as well as gross administrative sanctions (suspension/revocation of driver’s license) and penalties (including a fine). A traffic accident brings misery to you, your family and friends. For this reason, ensure safe driving to prevent traffic accidents.
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How to make emergency calls

(1)Injuries (119)

Dial 119 in the event of an injury. 119 is in service 24 hours a day everywhere in Japan at no cost to the user.

How to call…

  1. Simply dial 1-1-9. If you are using a public telephone, press the red emergency button firmly.
  2. Explain to the operator clearly that the emergency is an injury, and give your name and location.
    Kega o shimashita. (“I/Someone am/is injured.”)
    Basho wa (place) desu. (I am at/in _____.)
    Watashi wa (name) desu. (My name is _____.)

(2) Traffic accidents (110)

Dial 110 if a traffic accident occurs. 110 is in service 24 hours a day everywhere in Japan at no cost to the user.

How to call…

  1. Simply dial 1-1-0
  2. Explain the incident in detail, including the time and place it occurred. Give your name.
    (time), (place) de kotsu jiko ga arimashita.
    (There was a traffic accident at [time] in/at [place].)
    Watashi wa (name) desu. (My name is _____.)
    Renraku saki wa (phone number or mobile phone number) desu.
    (My contact phone number is _____.)
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